Watson churn data
Details
These data were downloaded from the IBM Watson site
(see below) in September 2018. The data contain a factor for
whether a customer churned or not. Alternatively, the tenure
column presumably contains information on how long the customer
has had an account. A survival analysis can be done on this
column using the churn outcome as the censoring information. A
data dictionary can be found on the source website.
Examples
data(wa_churn)
str(wa_churn)
#> tibble [7,043 × 20] (S3: tbl_df/tbl/data.frame)
#> $ churn : Factor w/ 2 levels "Yes","No": 2 2 1 2 1 1 2 2 1 2 ...
#> $ female : num [1:7043] 1 0 0 0 1 1 0 1 1 0 ...
#> $ senior_citizen : int [1:7043] 0 0 0 0 0 0 0 0 0 0 ...
#> $ partner : num [1:7043] 1 0 0 0 0 0 0 0 1 0 ...
#> $ dependents : num [1:7043] 0 0 0 0 0 0 1 0 0 1 ...
#> $ tenure : int [1:7043] 1 34 2 45 2 8 22 10 28 62 ...
#> $ phone_service : num [1:7043] 0 1 1 0 1 1 1 0 1 1 ...
#> $ multiple_lines : Factor w/ 3 levels "No","No phone service",..: 2 1 1 2 1 3 3 2 3 1 ...
#> $ internet_service : Factor w/ 3 levels "DSL","Fiber optic",..: 1 1 1 1 2 2 2 1 2 1 ...
#> $ online_security : Factor w/ 3 levels "No","No internet service",..: 1 3 3 3 1 1 1 3 1 3 ...
#> $ online_backup : Factor w/ 3 levels "No","No internet service",..: 3 1 3 1 1 1 3 1 1 3 ...
#> $ device_protection: Factor w/ 3 levels "No","No internet service",..: 1 3 1 3 1 3 1 1 3 1 ...
#> $ tech_support : Factor w/ 3 levels "No","No internet service",..: 1 1 1 3 1 1 1 1 3 1 ...
#> $ streaming_tv : Factor w/ 3 levels "No","No internet service",..: 1 1 1 1 1 3 3 1 3 1 ...
#> $ streaming_movies : Factor w/ 3 levels "No","No internet service",..: 1 1 1 1 1 3 1 1 3 1 ...
#> $ contract : Factor w/ 3 levels "Month-to-month",..: 1 2 1 2 1 1 1 1 1 2 ...
#> $ paperless_billing: num [1:7043] 1 0 1 0 1 1 1 0 1 0 ...
#> $ payment_method : Factor w/ 4 levels "Bank transfer (automatic)",..: 3 4 4 1 3 3 2 4 3 1 ...
#> $ monthly_charges : num [1:7043] 29.9 57 53.9 42.3 70.7 ...
#> $ total_charges : num [1:7043] 29.9 1889.5 108.2 1840.8 151.7 ...